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Return policy
Return Policy for Vibe Collection
At Vibe Collection, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-Returnable Items: Certain items are non-returnable for hygienic reasons. These include:
- Intimate apparel (e.g., lingerie, swimwear)
- Custom or personalized items
- Sale items (if marked as final sale)
- Gift cards
2. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order number and details about the product you wish to return.
- Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Email Address].
4. Exchanges
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Email Address] or [Phone Number] with your order number and details about the product.
5. Gifts
- Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
6. Contact Us
If you have any questions or concerns about this privacy policy or your personal information, please contact us at:
| Ground Floor, Swarnam Plaza, 21/1500 G, Chalakudy, Chalakudy, Thrissur, Kerala, 680307 |
E-mail : vibecollectionz01@gmail.com
